PixGlow™ - Smart LED Art Display Frame

Shipping policy

Order Processing:

We aim to process all orders within 1-3 business days.

Please be aware that certain factors could influence processing times, such as incomplete payment, insufficient address information, or high demand during certain seasons. In these instances, we will reach out to customers via email before proceeding with the order to ensure a successful delivery.

Shipping Time:

Our shipping time is generally 7-10 business days for the United States and 10-14 business days for International Countries.

There are some factors affecting shipping that are beyond our control, including:

- Weather conditions

- Holiday seasons

- Errors by the shipping company

Despite our limited control over these variables, we will make every effort to keep you informed using all available information at our disposal.

Taxes and Duties:

Please note that placing an order with us does not cover any potential customs taxes or duties that your country may impose on incoming packages. It is your responsibility to handle these charges. If you need clarification on the rates, kindly get in touch with your country's customs office.

Important: Duholo cannot be held accountable for any delays caused by the customs clearance process in the destination country. The timing of releasing your package rests solely with the customs authorities, and we lack control in this matter.

Order Cancellation:

If you wish to cancel an order after payment, please contact us, and we will endeavor to assist you. However, we cannot guarantee cancellation due to orders being swiftly forwarded to the warehouse. If processing or shipping has already taken place, we are regrettably unable to cancel the order, requiring you to initiate a product return.

At Duloho, we stand behind the quality and craftsmanship of our products. We understand that sometimes things don't work out. If you're not entirely satisfied with your purchase, here's how we can help:

• Eligibility: Returns are accepted within 60 days of receipt for a full refund.
• Condition: Products must be returned in their original condition and packaging.
• Process: Contact us at support@duloho.com or (919) 936-7291 to initiate a return.
• Refund: Upon receipt and inspection, refunds will be processed to your original payment method.

Your satisfaction is our priority. Let us make it right.